Medical alert systems provide protection for elderly adults living independently who can get help simply by pushing a button. Additional features offer GPS tracking and automatic fall detection. Our partners at ConsumerAffairs researched the best medical alert systems in Cleveland to guide you through the latest in-home technology for seniors.
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Small, battery-powered mobile receivers with a help button are worn around the neck or wrist. These systems benefit those with impairments or disabilities that hinder mobility or cognition, particularly when living alone. Mobile devices allow users to easily get help if injured or facing another emergency.
When it comes to aging, Cleveland has a slightly lower elderly population compared to the state and nation.
Over 65 years old
While systems traditionally connected to landline phones, today’s mobile devices can also use cellular networks and GPS location-tracking technology. Nevertheless, many systems require a base unit in the home and the range may be limited.
Monitored systems connect to 24-hour call centers that can dispatch emergency responders. They also may integrate with home security, smoke detectors and even give medication reminders. Unmonitored systems are programmed to call friends, family, caregivers or 911 without going through a call center first.
Pricing, insurance and installation
Medical alert systems in Cleveland typically do not require commitments or contracts. Generally, buyers may cancel service within a 30-day trial without penalty, except for shipping or restocking fees.
Some companies offer price lock protection from rate increases. Those with ongoing monthly monitoring fees do not charge equipment fees. Some provide coverage for spouses simply by paying a fee for the extra device. Since those who fall may become unconscious, automatic fall detectors are available for an additional $10 to $20 monthly.
Medicare does not cover medical alert systems, yet some Medicare Advantage programs do. Long-term care insurance may offer reimbursement. Ohio Medicaid does not generally provide coverage; however, Medicaid programs such as the PASSPORT waiver do cover emergency response systems. Many companies provide discounts for AARP or USAA members.
Most systems are simple enough for self-installation, yet some offer professional installation. The primary maintenance concern is battery life. Most companies guarantee batteries for at least two years and have basic warranty periods to repair or replace any damaged or defective equipment.
Based in Pennsylvania, Medical Guardian markets their innovative mobile devices, including Freedom Guardian “smartwatch” medical alert device worn on the wrist. Several reviews mention that sales staff were patient when answering questions and that system installation took only 10 minutes.
LifeFone has been in business since 1976 with their own U.S.-based call center monitoring facilities. Their systems can be used with landlines, cellular networks and GPS. Reviews explain that customers may wear a lanyard (necklace) device during the day and a bracelet-type device when sleeping.
MobileHelp promotes their commitment to maintaining the latest in mobile technology. They have an integrated nationwide network with wireless voice, data and GPS capability. Reviews from Ohio say that the self-installation process is quite simple and that customer support is excellent and helpful.
Active seniors love the customized response plans, automatic fall detection and two-way voice communication available with the GoSafe and HomeSafe devices by Philips Lifeline. With devices built to meet a variety of needs, even medication dispensing, the company makes sure you're covered at all times. Founded in 1974, Philips was the first company to provide medical alert devices to consumers.
LifeStation is based in New Jersey and has been in business since 1977. Reviews suggest that their GPS necklace-type mobile device works very well. A couple of reviewers claimed to have problems with credit card billing and felt that customer service placed them on hold for too long.
Medical Alert is a division of Connect America, based in Pennsylvania. They promote their new 365 Access App that is intended for caregivers. Online reviews say how they liked the option of using their receiver positioned on the wrist instead of wearing it around the neck.
Medical Care Alert offers three different devices to cover seniors with different activity levels. The company locks in your price and guarantees it for life and offers an in-home risk-free trial on its service. Medical Care Alert’s devices have optional fall detection, GPS and cellular connection.
GreatCall Lively provides an easy-to-wear, waterproof mobile device that comes with GPS and optional fall detection. The company also offers an optional Urgent Care service that gives customers 24/7 access to nurses and board-certified doctors. GreatCall Lively has no annual contracts and no cancellation fees.
One Call Alert
One Call Alert has helped thousands of customers maintain safe and independent lifestyles at home and on the go. Medical alert systems come with flexible payment choices, optional automatic fall detection and no cancellation fees, and there are no long-term contracts. One Call Alert’s certified U.S.-based call centers are standing by to assist in an emergency 24/7.
ADT Health has medical alert systems to fit any lifestyle. Both in-home and on-the-go systems come with professional monitoring, flexible payment options and free battery replacement with no long-term commitment required. Bracelets and pendants are 100% waterproof so you’re always protected.
Bay Alarm Medical
Bay Alarm Medical has a 30-day risk-free trial and offers alerts for in-home and in-the-car, a mobile GPS and automatic fall detection. Customers in Cleveland report helpful customer service agents to assist with problems and a simple set-up and installation process.
Life Protect 24/7
With guaranteed pricing, no contracts and no equipment fees, Life Protect 24/7 offers mobile and landline monitoring units. Mobile devices work outdoors, indoors and even in the shower. The battery stays charged for up to one month. There’s no cost for the medical alert device, but for an additional fee you can get a front door lockbox that can be opened by first responders.
RescueTouch provides medical alert systems tailored to your level of chosen response. Its devices come monitored or unmonitored and can contact family and EMS. The company was founded by an EMT and is owned and operated by first responders. RescueTouch also offers discounts for AARP members, individuals with disabilities and the families of nurses, first responders and veterans.
Acadian On Call
Acadian OnCall offers medical devices that contact one of 3 certified, U.S.-based monitoring centers. Its certified medical dispatchers will notify emergency medical services, family or other trusted contacts based on your needs. Acadian OnCall’s medical alert pendants are waterproof, allowing you to wear them 24/7. Acadian also consistently exceeds the industry average response time.
Named Best Medical Alert of 2018 by Modern Senior Magazine, Alert1 prides itself on treating customers like family with unlimited button pushes and talk time. The AlertOne Command Center is based in the U.S. and has a 5 Diamond certification from The Monitoring Association (TMA). Devices are made for in-home, on-the-go or both, and feature fall detection.
MedGuard Alert offers a wide range of products, including in-home and mobile help devices. The company has both monitored and unmonitored options, and its in-home devices can connect by landline or cellular. MedGuard Alert requires no long-term agreements and provides free equipment with any monthly monitoring program.
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